How do I file a complaint? 

Please note that ichange has a complaint policy in place. iChange Counseling and Psychiatry and its providers are committed to providing the highest quality of services to all clients. If a person receiving services is not satisfied with the services being provided or experiences a situation that cannot be resolved satisfactorily between themselves and iChange provider/staff. The following Grievance Steps should be followed. 1. Submit a statement of grievance to iChange at amber@ichangetx.com 2.Confirm statement is received with the office by calling 940-448-0304. 3. Give 60 days for iChange to achieve a satisfactory resolution. In the event that a satisfactory resolution cannot be achieved, the client reserves the right to file a grievance with the Texas Department of State Health, Texas Department of Health and Human Services and/or the licensing board. Texas Behavioral Health Executive Counseling George HW Bush State office Bldg, 1801 Congress Ave, Ste 7.300, Austin TX 78701, (512) 305-7700, Texas Medical Board, 333 Guadalupe, Tower 3, Suite 610, PO Box 2810, MC263 Austin, TX 78768-2018 1-800-201-9353File a consumer complaint with the Office of Attorney General’s Consumer Protection webpage   https://www.texasattorneygeneral.gov/consumer-protection